Challenging Conversations - Skills Training
Live online or onsite – half day and one day options
Challenging Conversations
Communicating with diplomacy, tact, and credibility – training course.
Why you should attend this training course – online or onsite
- You will learn
- Proven skills and techniques for communicating difficult messages with skill and confidence
- Increased credulity and clarity when managing expectations; saying “no” nicely
- How to stay focused on key objectives in challenging client conversations
Key learning points include:
- A structured and proven approach to influencing others with tact, consideration, and trust.
- Persuasion skills to better present your ideas and plans.
- Enhanced and easier conversations, presentations, and proposals.
- Advanced questioning skills and listening techniques, for taking people with you.
- Proven ways to overcome and reduce objections and push-back.
- Techniques and skills for improved negotiation and influence.
About the trainer and course format
This course will be delivered by an experienced senior trainer with real expertise and knowledge in all the subject areas. The course will be informal, engaging, and include many practical activities.
Email for more information
How you will benefit
The course is ideal if you are looking for advanced level skills and knowledge of dealing with demanding clients in difficult situations.
Presented by Graham Roberts-Phelps