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Graham Phelps can provide high-quality business skills courses, with proven content and great results.
Topics include all aspects of sales, customer service, management, leadership and commercial skills.
Popular courses include:
Graham Roberts-Phelps summarizes a unique online conversation assessment and coaching system. It is ideal for sales and customer service advisors.
Visit the dedicated website:
Skills and techniques to create, develop and close business opportunities using a customer-focused approach and a value-based (not price-led) proposition. Two-day in-house training course with follow-up review workshop.
“Value-based selling is about adding value through the way you sell, helping the customer make a quicker decision with more certainty and enjoying the process as well.”
This is the flagship of sales skills development training courses. Combining all the biggest and best sales training concepts and ideas into one new, easy to use set of strategies, set-pieces and skills. This includes topics such as consultative selling, solution selling, SPIN, Wilson learning, Sandler complex selling, sales process mapping, benefit and improvement models, strategic, customer-focused, value-based not price led, up selling, cross selling and more.
This workshop-style training event covers all aspects of preparing, writing, proofing, editing and producing sales proposals, tender responses, bid documents and sales quotations.
Learning objectives include:
A practical and interactive workshop that explores the most popular most effective advanced negotiation skills, strategies, principles and tactics.
At the heart of this training is the premise that business negotiations, whether you are selling or buying, are inevitable. However, where possible they should be planned for or avoided and their impact minimised. Where this cannot be done, the primary and secondary stages of negotiation should be performed and should serve to reinforce value, agree minor concessions leaving the final negotiation to more senior ‘deal makers’ around one or two key issues.
This course has been run for many different organisations including private and public sector organisations of all sizes
"A very practical in-company training course that is ideal for all customer service, sales and technical staff"
This one-day workshop-style training event covers all aspects of preparing, writing, proofing, editing and producing high-quality documents, reports, web copy, blogs and emails*. As well as the live training and group work, there is also a printed workbook, a quick reference guide and a review of best-practice template examples (prepared before the training).
*The course will be tailored to suit the writing output for each group.
The course is available on an in-house basis, run on your premises, with a choice of topics to focus on, including, emails, proposals, web copy, letters, manuals, reports and more. Work on your own documents and see real-time improvements!
Working smarter is a highly-practical training course that provides participants with the skills, knowledge and attitudes to:
“Ideal training for all customer-facing and support staff.”
This course is aimed to create a consistent and quality customer experience based on outstanding communication skills, service values, respect and customer added-value.
Exceptional Customer Service Skills Training Course contains over 33 of the best customer service tips and ideas for improved productivity, customer satisfaction and competitive advantage. Learning points include…
Are you looking for a cheaper and more effective alternative or add-on to live training?
Welcome to a new type of learning and knowledge transfer, where lean training is effective training. We call it bite-sized learning or micro-learning. Here, every word counts. A lean approach to training has many of advantages for you and your employees. And it produces tangible results. Ideal for:
Smart phone-based eLearning can be developed in days not weeks and combines video, audio, quizzes, gamification, flashcards, spaced repetition and text. The great thing about mobile phones is that people are always using them! Plus changes and updates can created and sent out daily if you choose. I combine 25 years of experience with the latest elearning technology and methods.