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Graham Roberts-Phelps
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    • Home
    • Business Training
    • Consultative Selling
    • Contact
    • Blog
    • Sales Prospecting
    • Account Management
    • Writing Sales Proposals
    • Negotiation Skills
    • Challenging Conversations
    • Time Management Skills
Graham Roberts-Phelps
  • Home
  • Business Training
  • Consultative Selling
  • Contact
  • Blog
  • Sales Prospecting
  • Account Management
  • Writing Sales Proposals
  • Negotiation Skills
  • Challenging Conversations
  • Time Management Skills

Please ask about management, leadership, and specialist training.

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Business Skills Training Course Topics

Contract Negotiation Skills

Contract Negotiation Skills

Contract Negotiation Skills

How to structure and manage complex business negotiations.

Negotiation Skills

Better Business Writing

Contract Negotiation Skills

Contract Negotiation Skills

Good business writing matters. Learn how here. Advanced level courses.

Business Writing skills

Challenging Conversations

Contract Negotiation Skills

Writing Sales Proposals and Bids

How to communicate with tact, authority, confidence, and diplomacy.

Challenging Conversations

Writing Sales Proposals and Bids

Writing Sales Proposals and Bids

Writing Sales Proposals and Bids

Writing sales proposals

Learn proven skills and techniques for writing winning bids and proposals.

Sales Proposals Writing

Consultative Selling Skills

Writing Sales Proposals and Bids

Consultative Selling Skills

https://busybeingbrilliant.com/service-with-a-sale

Consultative selling training course for improved customer experience and sales.

Consultative selling

Sales Prospecting

Writing Sales Proposals and Bids

Consultative Selling Skills

Skills, knowledge, and attitude for creating new business opportunities and leads.

Sales Prospecting

Key Account Management

Key Account Management

Key Account Management

Essential skills for account managers and support teams.

Account Management

Time Management

Key Account Management

Key Account Management

How to do less and achieve more. 

Time management training for busy people.

Time management

Presentation Skills

Key Account Management

Presentation Skills

https://busybeingbrilliant.com/customer-service-training

Real-life skills training on how to improve your presentation skills and public speaking.

Presentation Skills

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Graham Phelps - Professional Profile

Business Skills Training, Author, and Coach

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Business Coaching for Start-ups and Managers

Freelance Fast Track Coaching

Freelance Fast Track Coaching

Freelance Fast Track Coaching

Going freelance or running your own business?

Do you work for yourself, run your own business, or thinking of doing so? Then a business coach can save you time and money.

Sales Skills Coaching

Freelance Fast Track Coaching

Freelance Fast Track Coaching

Looking to take your sales results to the next level

An experienced sales and business coach or mentor can be invaluable in taking your sales achievements to the next level.

Example Topics - All Via Live Online Learning

Live workshops and eLearning

Consultative Selling

Skills and techniques to create, develop and close business opportunities using a customer-focused approach and a value-based (not price-led) proposition. Two-day in-house training course with follow-up review workshop.
 

“Value-based selling is about adding value through the way you sell, helping the customer make a quicker decision with more certainty and enjoying the process as well.”
 

This is the flagship of sales skills development training courses. Combining all the biggest and best sales training concepts and ideas into one new, easy-to-use set of strategies, set pieces, and skills. This includes topics such as consultative selling, solution selling, SPIN, Wilson learning, Sandler complex selling, sales process mapping, benefit, and improvement models, strategic, customer-focused, value-based not price-led, up-selling, cross-selling, and more.

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Sales Proposal Writing

  

This workshop-style training event covers all aspects of preparing, writing, proofing, editing, and producing sales proposals, tender responses, bid documents, and sales quotations.

  • Participants work on their real-life documents; objectively editing and proofreading work in pairs.
  • Detailed course manual and materials, including a PDF writing reference guide.
  • Learning exercises to practice structuring, composing, editing, and proofreading.


Learning objectives include:

  • Evaluate and analyse bid requirements and align your approach to what your customer wants.
  • Get your sales messages across with more impact and clarity.
  • Structure your bid documentation effectively.
  • Techniques to differentiate your bid from that of your competition.
  • Assess and review your submission to drive continual improvement.
  • Be confident that your value message is not lost; presenting price effectively.
  • Choose the style appropriate to your reader and situation.
  • Avoid common mistakes that impact your professional image and the effectiveness of your bid or quotation.
  • Use a checklist to help proofread the final bid document.

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Advanced Negotiation Skills

A practical and interactive workshop that explores the most popular most effective advanced negotiation skills, strategies, principles, and tactics.


At the heart of this training is the premise that business negotiations, whether you are selling or buying, are inevitable. However, these are planned for or avoided and their impact minimised. Where this cannot be done, the primary and secondary stages of negotiation should be performed and should serve to reinforce value, agree on minor concessions leaving the final negotiation to more senior deal makers’ around one or two key issues.
 

This course has been running for many different organisations including private and public sector organisations of all sizes.

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Business Writing Skills

"A very practical in-company training course that is ideal for all customer service, sales and technical staff"

This one-day workshop-style training event covers all aspects of preparing, writing, proofing, editing, and producing high-quality documents, reports, web copy, blogs, and emails*.  As well as the live training and group work, there is also a printed workbook, a quick reference guide, and a review of best-practice template examples (prepared before the training).

 

*The course will be tailored to suit the writing output for each group.


The course is available on an in-house basis, run on your premises, with a choice of topics to focus on, including emails, proposals, web copy, letters, manuals, reports, and more. 


Work on your documents and see real-time improvements!

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Working Smarter - Time Management

Working smarter is a highly-practical training course that provides participants with the skills, knowledge, and attitudes to:


  • Improve their productivity and create a more effective daily routine
  • Enhance their communication skills for greater clarity and understanding
  • Remove barriers and obstacles to making the most of their and others' time
  • Learn to manage priorities and achieve deadlines; making time for the most important things
  • Strategies for dealing with procrastination (yours and others), distractions and pre-procrastination
  • Increase your management ability and personal impact with a range of proven time management tools and techniques


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Brilliant Customer Service

“Ideal training for all customer-facing and support staff.”


This course is aimed to create a consistent and quality customer experience based on outstanding communication skills, service values, respect, and customer added value.

Exceptional Customer Service Skills Training Course contains over 33 of the best customer service tips and ideas for improved productivity, customer satisfaction, and competitive advantage. Learning points include…


  1. A proven model of advanced customer service excellence
  2. Managing expectations and turning around difficult customer requests
  3. Telephone tactics and techniques that really work!
  4. Email etiquette and best practice face-to-face communication skills
  5. Complaint handling and practical problem-solving
  6. How to keep a positive attitude, all day, every day.

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