Business Skills Training and eLearning

B2B Customer Service Skills

Business skills training on how to improve your customer service.

Customer service

Service with a Sale

Consultative selling training course for improved customer experienced.

Service with a sale

Time Management


How to do less and achieve more. Time management training for busy people.

Time management

Bespoke eLearning


Custom-built business skills training using the latest in elearning methods. 


Business Writing Skills


Business skills training on proposals, reports, emails and online writing skills.

Writing skills

Brilliant Sales Prospecting


Skills, knowledge and attitude for creating new business opportunities.

Sales Prospecting

Sales Prospecting and Lead Generation

A complete training course and elearning program. Also available as online 121 coaching. Key principles, warm and cold calling, email marketing, LinkedIn, networking, first appointments.

Find out more

Get in touch - 07515 851 691

Leadership, Management and Specialist Courses

These are all five day senior management courses.

All of these courses have been developed, designed  by myself, Graham Roberts-Phelps. I deliver each of the courses myself in either three or five day formats. Please get in touch for more information.


  1. Advanced Leadership: Sharpening the Leadership Philosophy of Emerging Leaders
  2. Advanced Leadership: Marketing, Finance and Business Planning
  3. Communication, Coordination & Leadership: Enhancing Leadership & Supervisory Skills
  4. Creativity, Critical Thinking & Problem Solving
  5. Advanced Negotiation, Influence and Persuasion Skills
  6. Decision-making for Senior Managers and Policy Makers
  7. Leadership and Management Skills for First Time Managers
  8. Leadership and Management Skills for Project Managers
  9. Managing Stress & Work-Life Balance: Balancing Roles, Responsibilities, Relationships and Resources without Stress
  10. New Leaders Development Program
  11. Organisation & Relationship Systems at the Workplace: Exploring the Changing Nature of Work, Organisations and Workplace
  12. Organisational Structure & Work Ethics Behaviour
  13. Smart Leadership: Achieving Strategy through Leadership & Innovation
  14. Talent Retention through Remuneration and Training: Managing Pay Scales, Promotions & Provision of Training
  15. The Art & Science of Professional Leadership
  16. The Power of Positive Thinking, Psychology and Attitude
  17. The Three-Dimensions of Leadership: Negotiating Your Mission, Resources and Context
  18. The Seven Habits of Highly Effective People
  19. Training Design and Development for Learning Success
  20. Workplace Diversity and Talent Management
  21. Writing Effective Policies & Procedures



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About Graham Roberts-Phelps Training

Professional Profile

Business skills training and eLearning specialist

Managing Director and Founder, Brilliant Customer Service Training Ltd, author and consultant.

The business skills topic I specialise in  include a full portfolio of leadership and management skills, plus consultative selling, presentation skills,  negotiation, technical support skills and  customer service strategies. I am also a published author with a growing range of business book titles. 

Over the last twenty years I have personally trained or coached over 35,000 business professionals in 30 countries and hundreds of organisations, including many of the World’s largest and most successful companies.  My enthusiasm for training is equally matched by the expertise I have worked hard to develop in the subjects connected with business success: 

  • Leadership and management skills development 
  • Sales process management,
  • Negotiation and influence
  • Consultative selling
  • Personal development
  • B2B customer service skills. 

Business skills training and eLearning specialist

I provide a range of business skills training, coaching and consulting. This includes the design and of development of course content and now eLearning modules, which are also available as m-learning or smartphone learning apps.

Get in touch