Business Skills Training and eLearning
B2B Customer Service Skills
Business skills training on how to improve your customer service.
Service with a Sale
Consultative selling training course for improved customer experienced.
Time Management
How to do less and achieve more. Time management training for busy people.
Bespoke eLearning
Custom-built business skills training using the latest in elearning methods.
Business Writing Skills
Business skills training on proposals, reports, emails and online writing skills.
Brilliant Sales Prospecting
Skills, knowledge and attitude for creating new business opportunities.
Training and eLearning Courses
A full range of high-impact business skills training
This is a list of training and eLearning courses that are available as in-house, eLearning and open courses.
- Brilliant Customer Service
- Technical Support and Help-Desk Skills
- Service with a Sale
- Working Smarter - Time management
- Business Writing Skills
- Consultative Selling Skills
- Brilliant Sales Prospecting
- Key Account Management
- Improving Performance through Coaching
- Professional Presentation Skills
- Influence and Persuasion
- Business Negotiation Skills
- Train the Trainer
- Recruitment Skills for Managers
Please get in touch for more information and outlines.
About Graham Roberts-Phelps Training
Professional Profile
Business skills training and eLearning specialist
Managing Director and Founder, Brilliant Customer Service Training Ltd, author and consultant.
The business skills topic I specialise in include a full portfolio of leadership and management skills, plus consultative selling, presentation skills, negotiation, technical support skills and customer service strategies. I am also a published author with a growing range of business book titles.
Over the last twenty years I have personally trained or coached over 35,000 business professionals in 30 countries and hundreds of organisations, including many of the World’s largest and most successful companies. My enthusiasm for training is equally matched by the expertise I have worked hard to develop in the subjects connected with business success:
- Leadership and management skills development
- Sales process management,
- Negotiation and influence
- Consultative selling
- Personal development
- B2B customer service skills.
Business skills training and eLearning specialist
I provide a range of business skills training, coaching and consulting. This includes the design and of development of course content and now eLearning modules, which are also available as m-learning or smartphone learning apps.