Business Skills Training and eLearning
B2B Customer Service Skills
Business skills training on how to improve your customer service.
Service with a Sale
Consultative selling training course for improved customer experienced.
Time Management
How to do less and achieve more. Time management training for busy people.
Bespoke eLearning
Custom-built business skills training using the latest in elearning methods.
Business Writing Skills
Business skills training on proposals, reports, emails and online writing skills.
Recruitment Skills Training
Recruitment skills and interviewing skills for managers and supervisors.
Leadership, Management and Specialist Courses
These are all five day senior management courses.
All of these courses have been developed, designed by myself, Graham Roberts-Phelps. I deliver each of the courses myself in either three or five day formats. Please get in touch for more information.
- Advanced Leadership: Sharpening the Leadership Philosophy of Emerging Leaders
- Advanced Leadership: Marketing, Finance and Business Planning
- Communication, Coordination & Leadership: Enhancing Leadership & Supervisory Skills
- Creativity, Critical Thinking & Problem Solving
- Advanced Negotiation, Influence and Persuasion Skills
- Decision-making for Senior Managers and Policy Makers
- Leadership and Management Skills for First Time Managers
- Leadership and Management Skills for Project Managers
- Managing Stress & Work-Life Balance: Balancing Roles, Responsibilities, Relationships and Resources without Stress
- New Leaders Development Program
- Organisation & Relationship Systems at the Workplace: Exploring the Changing Nature of Work, Organisations and Workplace
- Organisational Structure & Work Ethics Behaviour
- Smart Leadership: Achieving Strategy through Leadership & Innovation
- Talent Retention through Remuneration and Training: Managing Pay Scales, Promotions & Provision of Training
- The Art & Science of Professional Leadership
- The Power of Positive Thinking, Psychology and Attitude
- The Three-Dimensions of Leadership: Negotiating Your Mission, Resources and Context
- The Seven Habits of Highly Effective People
- Training Design and Development for Learning Success
- Workplace Diversity and Talent Management
- Writing Effective Policies & Procedures
About Graham Roberts-Phelps Training
Professional Profile
Business skills training and eLearning specialist
Managing Director and Founder, Brilliant Customer Service Training Ltd, author and consultant.
The business skills topic I specialise in include a full portfolio of leadership and management skills, plus consultative selling, presentation skills, negotiation, technical support skills and customer service strategies. I am also a published author with a growing range of business book titles.
Over the last twenty years I have personally trained or coached over 35,000 business professionals in 30 countries and hundreds of organisations, including many of the World’s largest and most successful companies. My enthusiasm for training is equally matched by the expertise I have worked hard to develop in the subjects connected with business success:
- Leadership and management skills development
- Sales process management,
- Negotiation and influence
- Consultative selling
- Personal development
- B2B customer service skills.
Business skills training and eLearning specialist
I provide a range of business skills training, coaching and consulting. This includes the design and of development of course content and now eLearning modules, which are also available as m-learning or smartphone learning apps.