Business skills training on how to improve your customer service.
Consultative selling training course for improved customer experienced.
How to do less and achieve more. Time management training for busy people.
Custom-built business skills training using the latest in elearning methods.
Business skills training on proposals, reports, emails and online writing skills.
Skills, knowledge and attitude for creating new business opportunities.
Proven techniques and skills for managing and growing existing customers and business partners.
This is not just a training course but a complete program on how to best manage and develop existing accounts.
The unique process model also makes progress and performance more visible to others.
Key action points include:
1. How to increase your business standing and positioning within an account
2. Strategies and techniques for increasing new opportunities and revenue
3. Improved service experience and better account support
Key learning points include:
Six main modules:
Get in touch for more information
This is a list of training and eLearning courses that are available as in-house, eLearning and open courses.
Please get in touch for more information and outlines.
Business skills training and eLearning specialist
Managing Director and Founder, Brilliant Customer Service Training Ltd, author and consultant.
The business skills topic I specialise in include a full portfolio of leadership and management skills, plus consultative selling, presentation skills, negotiation, technical support skills and customer service strategies. I am also a published author with a growing range of business book titles.
Over the last twenty years I have personally trained or coached over 35,000 business professionals in 30 countries and hundreds of organisations, including many of the World’s largest and most successful companies. My enthusiasm for training is equally matched by the expertise I have worked hard to develop in the subjects connected with business success:
I provide a range of business skills training, coaching and consulting. This includes the design and of development of course content and now eLearning modules, which are also available as m-learning or smartphone learning apps.