Business Skills Training and eLearning

Customer Service Skills

Business skills training on how to improve your customer service.

Customer service

Service with a Sale

Consultative selling training course for improved customer experienced.

Service with a sale

Time Management


How to do less and achieve more. Time management training for busy people.

Time management

Bespoke eLearning


Custom-built business skills training using the latest in elearning methods. 


Business Writing Skills


Business skills training on proposals, reports, emails and online writing skills.

Writing skills

Brilliant Sales Prospecting


Skills, knowledge and attitude for creating new business opportunities.

Sales Prospecting

Brilliant Account Management

One-day in-house training course

Proven techniques and skills for managing and growing existing customers and business partners.  


This is not just a training course but a complete program on how to best manage and develop existing accounts. 

The unique process model also makes progress and performance more visible to others. 

Key action points include:

1. How to increase your business standing and positioning within an account

2. Strategies and techniques for increasing new opportunities and revenue

3. Improved service experience and better account support 

Key learning points include:

  • Sell more to existing accounts, increased customer retention and improved customer satisfaction.
  • Manage service issues more effectively, through delegation and managing expectations.
  • Create a simple but effective account management dashboard, relationship matrix and opportunity roadmap for each key account.
  • Gain more influence at a senior level and how to create a ‘coach’
  • Developing a 'best practice' approach to account management using the tools you have and those you gain on the program.
  • Providing more consistency and structure in developing and growing business from both existing accounts and new potential contacts in an account.
  • Improving the ability to sell additional services proactively – up-selling and cross-selling.
  • Better co-ordination and growth of large accounts and opportunities.
  • Using the PROFIT account plan and methodology to update and inform others and plan strategy
  • Skills and methods to use when managing and developing both existing customer and target accounts.
  • Building on current best practice and integration with existing CRM tools 

Six main modules:

  1. Performance
  2. Relationships
  3. Opportunities
  4. Feedback
  5. Influence
  6. Teamwork

Get in touch for more information


Training and eLearning Courses

A full range of high-impact business skills training

This is a list of training and eLearning courses that are available as in-house, eLearning and open courses.

  1. Brilliant Customer Service
  2. Technical Support and Help-Desk Skills
  3. Service with a Sale
  4. Working Smarter - Time management
  5. Business Writing Skills
  6. Consultative Selling Skills
  7. Brilliant Sales Prospecting
  8. Key Account Management
  9. Improving Performance through Coaching
  10. Professional Presentation Skills
  11. Influence and Persuasion
  12. Business Negotiation Skills
  13. Train the Trainer
  14. Recruitment Skills for Managers

Please get in touch for more information and outlines.


About Graham Roberts-Phelps Training

Professional Profile

Business skills training and eLearning specialist

Managing Director and Founder, Brilliant Customer Service Training Ltd, author and consultant.

The business skills topic I specialise in  include a full portfolio of leadership and management skills, plus consultative selling, presentation skills,  negotiation, technical support skills and  customer service strategies. I am also a published author with a growing range of business book titles. 

Over the last twenty years I have personally trained or coached over 35,000 business professionals in 30 countries and hundreds of organisations, including many of the World’s largest and most successful companies.  My enthusiasm for training is equally matched by the expertise I have worked hard to develop in the subjects connected with business success: 

  • Leadership and management skills development 
  • Sales process management,
  • Negotiation and influence
  • Consultative selling
  • Personal development
  • B2B customer service skills. 

Business skills training and eLearning specialist

I provide a range of business skills training, coaching and consulting. This includes the design and of development of course content and now eLearning modules, which are also available as m-learning or smartphone learning apps.

Get in touch