Brilliant Sales Prospecting Training Course

A complete training course and elearning program. Also available as online 121 coaching. Key principles, warm and cold calling, email marketing, LinkedIn, networking, first appointments.

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Business Skills Training and eLearning

B2B Customer Service Skills

Business skills training on how to improve your customer service.

Customer service

Service with a Sale

Consultative selling training course for improved customer experienced.

Service with a sale

Time Management


How to do less and achieve more. Time management training for busy people.

Time management

Bespoke eLearning


Custom-built business skills training using the latest in elearning methods. 


Business Writing Skills


Business skills training on proposals, reports, emails and online writing skills.

Writing skills

Brilliant Sales Prospecting


Skills, knowledge and attitude for creating new business opportunities.

Sales Prospecting

Get in touch - 07515 851 691

Training and eLearning Courses

A full range of high-impact business skills training

This is a list of training and eLearning courses that are available as in-house, eLearning and open courses.

  1. Brilliant Customer Service
  2. Technical Support and Help-Desk Skills
  3. Service with a Sale
  4. Working Smarter - Time management
  5. Business Writing Skills
  6. Consultative Selling Skills
  7. Brilliant Sales Prospecting
  8. Key Account Management
  9. Improving Performance through Coaching
  10. Professional Presentation Skills
  11. Influence and Persuasion
  12. Business Negotiation Skills
  13. Train the Trainer
  14. Recruitment Skills for Managers

Please get in touch for more information and outlines.



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About Graham Roberts-Phelps Training

Professional Profile

Business skills training and eLearning specialist

Managing Director and Founder, Brilliant Customer Service Training Ltd, author and consultant.

The business skills topic I specialise in  include a full portfolio of leadership and management skills, plus consultative selling, presentation skills,  negotiation, technical support skills and  customer service strategies. I am also a published author with a growing range of business book titles. 

Over the last twenty years I have personally trained or coached over 35,000 business professionals in 30 countries and hundreds of organisations, including many of the World’s largest and most successful companies.  My enthusiasm for training is equally matched by the expertise I have worked hard to develop in the subjects connected with business success: 

  • Leadership and management skills development 
  • Sales process management,
  • Negotiation and influence
  • Consultative selling
  • Personal development
  • B2B customer service skills. 

Business skills training and eLearning specialist

I provide a range of business skills training, coaching and consulting. This includes the design and of development of course content and now eLearning modules, which are also available as m-learning or smartphone learning apps.

Get in touch