Business Skills Training Specialist

Every organisation constantly writes emails, reports, updates, and proposals. Too often, that writing wastes time, creates confusion, and weakens credibility.
This practical one-day training event equips professionals to write with clarity, confidence, and intent. Participants learn how to plan, draft, and refine business documents that are understood quickly and acted on decisively. Delivered by Graham Roberts-Phelps
Poor writing is a silent drain on time, trust, and performance.
This course replaces guesswork with structure. It gives your people a straightforward way to write well, quickly, and consistently. The result is more transparent communication, better decisions, and fewer avoidable mistakes. For most organisations, the time saved alone delivers a rapid return.
Participants will be better able to:
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This guide explores the essential practice of audience-centred writing to improve community engagement and trust. The material emphasises that effective communication begins by visualising a specific individual rather than a broad group, allowing the writer to address unique emotional needs and daily routines. By considering factors such as age, personal priorities, and potential biases, authors can craft messages that feel relevant and respectful rather than generic.
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GR Phelps Better Business Writing Summary 2026 (pdf)
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DownloadWriting is your brain's user interface by Graham Phelps
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