7 St Michaels Road
Graham Phelps – profile
Managing Director and Founder, Brilliant Customer Service Training Ltd, author and consultant.
Over the last twenty years Graham has personally trained or coached over 25,000 business professionals in 30 countries and hundreds of organisations, including many of the World’s largest and most successful companies.
His enthusiasm for training is equally matched by his expertise in the subjects he specializes in: Sales process management, business development, leadership and customer service skills. He now manages a fast-growing training, coaching and consulting business as Managing Director of Brilliant Customer Service Ltd.
Graham’s delivery style is highly participative, interactive and practical. He builds rapport and credibility easily and naturally with any size or level of group and is an expert communicator. His depth and breadth of both business and training experience allow him to call on a huge wealth of relevant and knowledgeable examples and case-studies. One of the best aspects of Graham’s training style his ability to design and facilitate high quality learning activities. This increases both the impact and enjoyment of every training course.
Graham Phelps has a solid background in IT systems, financial markets and business services. Over twenty years he has established a successful track-record as a top-performing Account Manager, Sales Manager and Sales and Marketing Director with organisations including Hoskyns PLC, the Pearson Group and most recently Head of Sales Performance (Europe) for Thomson Reuters.
Graham holds a degree from the Chartered Institute of Marketing and is a qualified NLP Master Trainer and member of International Institute of Coaching.
Other areas of interest
Besides undertaking regular professional training and coaching, Graham also, writes and designs learning materials, acts as a coach and mentor to individuals and groups and is a prolific business author. Graham has written a number of business books, including ‘Working Smarter, ‘Companies don’t succeed people do’, ‘Telephone Tactics’ and ‘Customer Experience Marketing’.
Here are a selection of training courses currently provided by Graham Phelps:
Tel: 03301 595 093