Taking control of your workday / Managing priorities and meeting deadlines

Working smarter with up-to-date and highly effective time management techniques. Designed for high-workload and customer-facing staff, managers and professionals. All aspects of personal productivity. Half day and One day course.

Business influence and client facing skills

The ability to work effectively through better client communication and influencing skills is a prized skill for all client-facing professionals. This highly practical course is suitable for all staff, but particularly senior managers, and professionals and technical specialists who work in a front-line client environment. Two day course.

High impact presentation skills

This advanced workshop covers all aspects of preparing, designing and delivering memorable and high-quality presentations. Includes best practice tips on structuring, designing supporting slides and group interaction. Suitable for both face-to-face and web-based presentations. Two days. Also available as one-to-one coaching.

Business neworking skills training

This course is ideal if you attend, or would like to attend, conferences, seminars, social events and other networking gatherings where it is essential you ‘mix and mingle’ and make good contacts.

It  will be of particularly benefit if you are uncomfortable in informal business settings and yet you need to be able to talk articulately about your business and get yourself known. It is ideal if you attend, or would like to attend, conferences, seminars, social events and other networking gatherings where it is essential you ‘mix and mingle’ and make good contacts.

Call 07515 851 691 or email contact@grahamphelps.com

Graham Roberts-Phelps

contact@grahamphelps.com

07515 851691

Graham Roberts-Phelps and associates

Need a lift? Watch this now

Free webinars

More information and register here

Consultative, value and solution selling skills

Based on twenty years of experience in B2B selling, this course incorporates the best of ‘old school’ models, but also defines a new code of business development. Includes many NLP based skills.

What is solution selling?

Solution selling means selling the way your customer wants to buy, not how you want to sell. In practice it is about creating compelling reasons to change.

In a transaction sale the customer knows the answer or solution without help from a salesperson, or is prepared to stay with what they have.  Customer decision criteria are price and convenience, customers resent time spent with (new) salespeople, mainly because the salesperson adds little or nothing to what they have and steals time.

In a consultative or solution sale the customer doesn’t know the answer or solution (or cannot see the advantage of your solution) without help from a salesperson.  The salesperson must take the role of an advisor, not just a ‘product promoter’. Customers demand expertise, advice and customisation during the sales process. Often customers insist on multiple meetings with salespeople and others to develop advantages that you can bring and reduce the perceived risk of changing. In this way the salesperson often adds more value than the product or service.

Each course is a unique event and can be run anywhere in the world of your choosing. Workshops are ideally suited to groups of around 12 participants. Detailed workbooks and training aids are provided.

An optional pre-course one-day consultation is available for specific tailoring.

Sales Accelerator (advanced selling)

Sales Accelerator is a fresh approach to improving sales skills in three specific areas: Activity, Value and Conversion. It also focuses on a creating a series of business productivity metrics to improve sales management and sales productivity. Three day course, one day a month over three months.

PROFIT: Major account management

This course is a complete program, based around the PROFIT model. It is specifically designed for quick, consistent, easy and effective pro-active development of key or major accounts.

Strategies for the complex sale

SSCS is a fresh approach to improving sales skills, strategy and methodologies for the complex sales process. It focuses on a creating a series of business develop ment tools, skills and practical strategies. Two day course, with customisation.

Writing winning sales proposals

The overall purpose of this course is to enable participants to improve the impact, clarity and accuracy of preparing and presenting business documents and particularly sales proposals. Two day course.

Website training workshop

Your WordPress website (or blog) live in a day – training workshop plus free domain name, website and hosting.

How to build your own quality WordPress Website and Blog

“A great new way to get your business online or start an online business – in a one-day hands-on workshop”

Website Live in a Day. 

Setting up and maintaining your own website is now quick, easy and very possible.

Attend this one-day training workshop and leave with a great WordPress website or blog up and running. 

http://websiteliveinadaycom.eventbrite.co.uk/ for details of next events or call 07515 851691 

How it works

1. Once you have booked your place we send a short questionaire and call to discuss getting started
   
2. We setup your (free) domain name with your choice of template BEFORE the training so everything is ready for you to start buidling your new website
   
3. During the day we guide you through a series of short pratical exercises to learn how to 

• Build and configure your homepage
• Add plugins
• Change theme options
• Add (unlimited) pages
• Write and post articles/blogs
• Know how to insert google ads, youtube videos and mailing list forms
• Create and attach a logo
• and much more..

However, much of the day will be spent building and adding content, images and designing your website with the help of an expert by your side.

Websites include

Eshopping and commerce, directory, affiliate, membership, retail, restaurant, hotel, property, small business, trades, service, crafts and many more sites are all included.

EMAIL FOR MORE INFORMATION: info@websiteliveinaday.com 

Key features

• We can help YOU build your own top-quality website in a day! Guaranteed! No experience required!
• Leave with your website live, online and looking great
• Save days of frustrating trial and error. Save money. And keep full control of your website development.
• Written in award-winning WordPress – now the world’s most popular website content management system, with over 25m users.
• Choose your own design, colours and features – hundreds of customisable designs to choose from, including ready-to-run proven templates and plugins for different types of site, different types of business.
• Your new website will be quick and easy to update and maintain – by YOU, as and when you need it, with full SEO functions.
• No expensive programming or development and no specialist knowledge required.
• Get your domain name and website template here.

FREE: Bonus DVD of themes, artwork, guides, training videos, articles and much more.

Refreshments are provided but not lunch.

Important: You will have need to have selected your initial theme and a domain name at least 2 days before attending the course. 

Email: info@websiteliveinaday.co.uk for more informaiton or call 07515 851 691

http://websiteliveinaday.com

Free webinars

More information and register here

Tapping the power of Linkedin

 A hands-on practical work for business owners, professionals, marketing and sales managers.

• Are you ‘on’ Linkedin but not sure how to use it or what to do now?
• Do you need to make valuable connections in business?
• Looking for an easy way to build relationships with customers, contacts and prospects?
• Need more structure and discipline to your networking activity?
• A business professional that works on referral and recommendation?

There is little doubt that in the business world, Linkedin is one of the most powerful and easy to social media sites available. In fact, many consider it essential.  However, being ‘on-it’ is not enough. This half-day workshop will give you dozens of practical tips, ideas and techniques.  Best of all, the entire session will be spent building your profile and connections on-line – this is a very practical course!

How should attend

Business owners and principals, professionals such as solicitors, accountants, etc., sales managers, freelance specialists, job seekers, HR professionals.

Key sessions:

1. Linkedin overview: What it is, who’s using it, how it started, where it’s going and what benefits you might look for and expect.
2. Business applications of Linkedin: An introductory look at how you can make use of this site and combine it with more traditional methods of marketing activity. Linkedin can also be used as the core of your prospecting and CRM activities.
3. Linkedin groups: A tremendous goldmine of contacts and information
4. Building your Linkedin network: There are rule and protocols but more importantly you should know who you are looking for and why. Also, the benefits of being an ‘active’ contributor.
5. Linkedin company pages, jobs and applications: Tips, tricks and ‘hidden’ features.
6. Linkedin search tools: Finding people and companies.
7. Linkedin advertising: How it works and putting your first advert online.
8. Integrating Linkedin into your Outlook and daily routine.
9. Daily Linkedin tasks: How to manage to your Linkedin network in just 30 minutes a day.
10. Action plan

Please bring your lap-top.

To reserve your place or enquire about running this program in-house please email info@iprospecting.com or contact@grahamphelps.com.

Online Webinar – 30 minute presentation

Customer Service Training

A range of quality, professional customer service training courses, personalised and delivered on an in-house basis.

Brilliant Customer Service

The overall objective for this course is to raise customer service and support standards and instruct, equip and inspire participants to delight customers at every opportunity. The training is very practical and objective. There are very clear and specific skills, models and techniques covered. One day workshop.

Service with a sale

This is an intensive service and sales improvement training workshop. It is suitable for indirect or customer-service focused telephone based staff and approaches. Focus on up and cross-selling as well as raising service experience and general sales effectiveness. Two one day workshops (inbound and outbound).

Dealing with difficult customers

This is an advanced skills workshop which will better equip service specialists to deal with challenging customer situations. There is clear focus on improving loyalty and retention through better handling of customer dissatisfaction. One day course.

Customer service for technical specialists

Managing complex customer problems and service requests takes good technical knowledge and excellent customer skills. This course is customised around client specific situations and examines the standards, systems and skills for achieving high levels of customer satisfaction. Two day course.

Does your customer service have The ‘X’ Factor?

Whether for profit or pride, generating revenue or keeping goodwill high levels of customer service are vital to any organisation. Good customer service is also one of the most important ways to achieve market differentiation, encourage loyalty and lower costs inside your business. We help our customers serve their customers better by helping them with the ‘X’ Factor:

• EXcellent skills, whether telephone or face to face – we can boost your team’s skills with our ‘Brilliant Customer Service’ training course, and this is one of our most popular training courses.
• Managing and eXceeding eXpectations – making ‘under promising and over delivering’ and way of life.
• Creating a positive and personalise customer eXperience consistently.
• Reducing customer eXit by designing and training staff in customer retention.
• Improving sales by up and X-selling – our unique programme “Service with a Sale” has been attended by literally thousands of customer service people.
• Turning around technical and support issues by giving clear eXplanations – we have specialist help/technical support desk training courses.
• Dealing with more eXacting customers turning problems into opportunities.

Please contact me on the email or telephone 07515 851 691 for more information.

Tapping the power of Linkedin for Legal Professionals

 A hands-on practical work for legal executives, partners at all levels and marketing professionals

• Are you ‘on’ Linkedin but not sure how to use it or what to do now?
• Do you need to make valuable connections in your legal firm?
• Looking for an easy way to build relationships with clients, contacts and partner firms?
• Need more structure and discipline to your networking activity?
• A business professional that works on referral and recommendation?

There is little doubt that in the legal world, Linkedin is fast becoming one of the most powerful and easy to social media sites available. In fact, many consider it essential.  However, being ‘on-it’ is not enough. This 60 minute workshop will give you dozens of practical tips, ideas and techniques. A printed guide will also review how to  build your profile and connections on-line – this is a very practical course!

Key sessions:

1. Linkedin overview: What it is, who’s using it, how it started, where it’s going and what benefits you might look for and expect.
2. Business applications of Linkedin: An introductory look at how you can make use of this site and combine it with more traditional methods of marketing activity. Linkedin can also be used as the core of your prospecting and CRM activities.
3. Linkedin groups: A tremendous goldmine of contacts and information
4. Building your Linkedin network: There are rule and protocols but more importantly you should know who you are looking for and why. Also, the benefits of being an ‘active’ contributor.
5. Linkedin company pages, jobs and applications: Tips, tricks and ‘hidden’ features.
6. Linkedin search tools: Finding people and companies.
7. Linkedin advertising: How it works and putting your first advert online.
8. Integrating Linkedin into your Outlook and daily routine.
9. Daily Linkedin tasks: How to manage to your Linkedin network in just 30 minutes a day.
10. Action plan

To enquire about running this program in-house with your firm or partnership please email info@iprospecting.com or contact@grahamphelps.com.

Online Webinar – 30 minute presentation

Event management powered by Eventbrite

Connected: Tapping the power of Linkedin – advanced skills for sales and marketing professionals online webinar

Presented by The In-House Training Company

30 minutes approx

• Are you ‘on’ Linkedin but not sure how to use it or what to do now?
• Do you need to make valuable connections in business?
• Looking for an easy way to build relationships with customers, contacts and prospects?
• Need more structure and discipline to your networking activity?
• Are you a business professional that works on referral and recommendation?

Overview

There is little doubt that in the business world, Linkedin is one of the most powerful and easy to use social media sites available. In fact, many consider it essential.

However, being ‘on-it’ is not enough. This short online webinar / virtual workshop will give you dozens of practical tips, ideas and techniques.

Who should attend: Business owners and principals, professionals such as solicitors, accountants, etc., sales managers, freelance specialists, job seekers, HR professionals.

Key sessions

• Essentialls of Linkedin: Profile, products, purpose, protocol and people!
  
• Linkedin groups: A tremendous goldmine of contacts and information
  
• Building your Linkedin network: How to make it easy to be found, but more importantly you should know who you are looking for and why. Also, the benefits of being an ‘active’ contributor.
  
• Linkedin company pages, jobs and applications: Tips, tricks and ‘hidden’ features.
  
• Linkedin search tools: Finding people and companies.
  
• Linkedin advertising: How it works and putting your first advert online.
  
• Integrating Linkedin into your Outlook and daily routine.
  
• Daily Linkedin tasks: How to manage to your Linkedin network in just 30 minutes a day.
  
• Q&A

To reserve your place or enquire about running this program in-house please email info@in-house-training.com or 01582 714282.

PLUS FREE PDF of Linkedin articles and top-tips

http://www.in-house-training.com/