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Business skills training with clear changes in results

Better business writing skills – personalised to suit the documents you produce.
Working smarter – getting more done, in less time.
Influence and persuasion – the key skills that can you give the advantage.
Brilliant customer service – create an even more positive customer experience.
Service with a sale – how to stop selling and help people buy.

Each course is available on an in-house basis and is can be delivered in either a one-day or half-day workshop format.   Please Get in touch for more information or click here. Scroll down for more information and featured articles.


Business Skills training available as half-day, one-day and two-day live in-house courses.

Online learning

Free online learning from Graham Phelps. Learn more in less time away from work.

Consulting Services

Fast, easy and professional development of marketing, training and presentation services.

   In a Bucharest hotel lobby: The lift is being fixed for the next day. During that time we regret that you will be unbearable. In a Leipsig elevator: Do not enter the lift backwards and only when lit up. In a Paris hotel elevator: Please leave your values at the front desk. In a hotel in Athens: Visitors are expected to complain at the office between the hours of 9 and 11 A. M. daily. In a Yugoslavian hotel: The flattening of underwear with pleasure is the job of the chambermaid. In the lobby of a Moscow hotel across from a Russian Orthodox monastary:Read More →

Bloopers Bloopers are real-life slips, Freudian or otherwise, written spoonerisms and examples of incorrect meaning. Funny Ads and Signs Now is your chance to have your ears pierced and get an extra pair to take home, too. We do not tear your clothing with machinery.  We do it carefully by hand. We will oil your sewing machine and adjust tension in your home for £1. No matter what your coat is made of, this miracle spray will make it really repellent. Save regularly in our bank.  You’ll never re-get it. For Rent: Hated flat. For Sale: Diamonds £20; microscopes £15. We build bodies that lastRead More →

How do you structure, or try and structure, your working day? What tools, techniques, rules or rituals do you use? How to structure your working day The key here is to develop a routine, a series of ‘golden rules’ and coping strategies that you work you in the job you do. We are all different, so it is difficult to be too rigid here. However, there are six key principles that are known to be effective in most cases if applied well, perhaps with a little adjustment in some cases. They are: Parkinson’s law Grouping tasks and time-slicing activities Silent hour Opportunity time Expect theRead More →

  How easy is it to not be distracted, interrupted or side-tracked when we are working? How much of a problem is this?   How to avoid distractions Learn to manage distractions and take control of small events Time Bandits: What or who steals your time? Take time to reflect on the ten time wasters listed below. Time waster Rank order Face-to-face interruptions Lack of planning, goals and objectives Fire-fighting, crisis management Attempting too much Constantly shifting objectives Telephone interruptions and email alerts Paperwork and personal disorganisation Inability to say ‘no’ Procrastination Lack of self-discipline The sixty-four-thousand-dollar question The term ‘Sixty-four-thousand-dollar question’, whilst attributable toRead More →

Do you choose more enjoyable tasks over high-priority ones? What are some examples of routine activities or things you find yourself putting off? Why do or other sometimes delay starting or finishing task that we know are important, have to be done, good for us or are not going away? (Visiting the dentist every six months?) Overcoming the habit of delaying important tasks It’s Friday afternoon and the clock is ticking. You’re working furiously to complete a task before the five o’clock deadline, while silently cursing yourself for not starting it sooner. How did this happen? What went wrong? Why did you lose your focus?Read More →

  There simply is not enough time to do everything. We all know this is true, and yet our behaviour at work often suggests that we believe there actually is time to do everything. That is the case when we do ‘the quick, the easy, the interesting, the fun and the enjoyable’ regardless of their urgency and importance. Not only is there not enough time to do everything, not all of the time we have is controllable. Some of it is uncontrollable in that the time is not available to work on actions from our to-do-list. How to make time: Research has shown that mostRead More →

Goal setting What are some examples of goals that you have set and achieved in your work and personal life? (Maybe you did not think of them as ‘goals’, possibly more like plans, schemes, dreams or objectives.) Using the power of goal focus to work smarter Goal setting is an important method of: Deciding what you want to achieve in your life. Separating what’s important from what’s irrelevant, or a distraction. Motivating yourself. Building your self-confidence, based on successful achievement of goals. Steps to goal achievement Here is a step-by-step planning process, taken from a series of such sequences, which will help you to clarify and developRead More →

What are key results, activities, most important tasks or objectives of your job? The Pareto Principle The Pareto Principle or (80/20 rule) is sometimes referred to as the concept of the ‘critical few’ and the ‘trivial many’. The concept of the ‘trivial many’ often goes hand in hand with another concept called ‘the tyranny of the urgent’. We often react to trivial matters because they appear urgent. To avoid this trap, we must simultaneously consider the importance of the matter – not just its urgency. The Pareto Principle was established by Vilfredo Pareto (1848-1923) when he observed that 20% of the people of Italy ownedRead More →

                        The Time Management or Priority Matrix shows how you can divide up all your workplace tasks according to two criteria: how important they are (the vertical axis in the diagram) and how urgent they are (the horizontal axis). As a result of these two criteria, the model creates four squares which we call “quadrants” and which are the keys to your time management performance. Quadrant 4: Not Urgent and Not Important Tasks In Quadrant 4 of the Time Management Matrix, (bottom right), are the not important and not urgent tasks. These are theRead More →

Learning Education, Experience, Study, Teaching Learning is a kind of natural food for the mind. CICERO You cannot teach a man anything; you can only help him to find it within himself. GALILEO Each day is the scholar of yesterday. PUBLILIUS SYRUS Reading maketh a full man; conference a ready man; and writing an exact man. BACON Crafty men condemn studies, simple men admire them, and wise men use them. BACON Some men grow mad by studying much to know, but who grows mad by studying good to grow. FRANKLIN The aim of education should be to teach us rather how to think, than whatRead More →