Graham Phelps Blog

Extracts from my training courses, books and ebooks.

Introduction to time management

Introduction to time management by Brilliant Customer Service / Graham Roberts-Phelps.

Based on the training course and book - working smarter.

Recruitment Skills for Managers one-day training course

Check out this great video - 33 Top tips from the Recruitment Skills for Managers one-day training course

Modelling customer service excellence

  

Modelling customer service excellence

All companies claim to value and provide great customer service. But the fact is, few companies understand the components of the customer service model they promise or deliver the level of customer service expected.