About GRP

Business Skills Training

Business skills training design, development and delivery

Offering a full range of business skills training courses, including design, development, delivery and production of live training, online elearning, books and publications. Many years of International experience gained across a variety of industries. Many topics areas include B2B complex, strategic and consultative selling, customer service and technical support skills, personal development, leadership and management effectiveness.

  1. Bespoke course development – live training and e-learning / on-line training – more
  2. Full range of sales, customer service, management and business skills training
  3. White-label and out-sourced application, software and systems training

“My speciality is business skills training, coaching and consulting. I can design, develop and deliver any business skills, anywhere in the world, for any business, including on-line. This includes sales, customer service, management, leadership, application software and product training.”

Bespoke business skills e-learning courses

All learning accessed on a smart phone
All learning accessed on a smart phone

We can create an on-line training business course delivered across all formats and devices for the same price as an off-the-shelf live training course.  No venue costs, no travel, less time off-the-job, greater learning application. All our e-learning courses are fully customised and bespoke to your exact learning requirements.  We provide customised e-learning courses for the same price or less of off-the-shelf. No development costs, from just £99 + VAT per active learner per annum.  More.

“Less time away from the job, plus greater impact and implementation of learning…plus fully bespoke content.”

About Graham Roberts-Phelps

Over the last twenty years Graham has personally trained or coached over 25,000 business professionals in 30 countries and hundreds of organisations, including many of the world’s largest and most successful companies.
His enthusiasm for training is equally matched by his expertise in the subjects he specializes in: Sales process management, business development, leadership and customer service skills. He now manages a fast-growing training, coaching and consulting business as Managing Director of Brilliant Customer Service Ltd.

Business Skills Training, Coaching and Consulting

All these subjects are available as training courses for 12 people or 121 coaching for individuals or smaller groups. Duration varies from 1-5 days. Full course outlines on request. Full UK and International coverage.
Delivered by expert and experienced business and training specialists. Over twenty years of experience.

Bespoke, white-label, customised course development and design a speciality.

Sales Training

1. Consultative and Customer-Centric Selling Strategies
2. Business Negotiation Skills
3. Advanced Contract, Tendering and Supplier Management
4. Key Account Management
5. Winning Complex Sales and Strategic Selling
6. Writing Winning Sales Proposals
7. International Business Skills
8. Sourcing New Business and B2B Lead Generation Skills

Customer service training

Sales Training Games
Sales Training Games

1. Brilliant Customer Service
2. Internal Customer Service
3. Technical and IT Help Desk Skills
4. Service with a Sale
5. Coaching Skills for Customer Service Managers
6. Training Skills for Customer Service Trainers
7. Telephone Skills Workshop
8. Email and Business Writing Skills

Business skills training

1. The Fundamentals of Effective Leadership
2. Management Skills Master-class
3. Personal Productivity Breakthrough Strategies
4. Procurement best practice and tendering skills
5. The Power to Persuade – Personal Influence Skills
6. Professional Presentation Skills
7. Customer Service Strategies
8. Effective Sales People and Sales Process Management

 Delivery Style

Graham’s delivery style is highly participative, interactive and practical. He builds rapport and credibility easily and naturally with any size or level of group and is an expert communicator. His depth and breadth of both business and training experience allow him to call on a huge wealth of relevant and knowledgeable examples and case-studies. One of the most unique aspects of Graham’s training style his ability to design and facilitate high quality learning activities. This increases both the impact and enjoyment of every training course.

Graham Roberts-Phelps
Graham Roberts-Phelps

Professional Experience

Graham Roberts-Phelps has a solid background in IT systems, financial markets and business services. Over twenty years he has established a successful track-record as a top-performing Account Manager, Sales Manager and Sales and Marketing Director with organisations including Hoskyns PLC, the Pearson Group and most recently Head of Sales Performance (Europe) for Thomson Reuters.
Graham holds a degree from the Chartered Institute of Marketing and is a qualified NLP Master Trainer and member of International Institute of Coaching.

Other areas of interest

Besides undertaking regular professional training and coaching, Graham also, writes and designs learning materials, acts as a coach and mentor to individuals and groups and is a prolific business author. Graham has written a number of business books, including ‘Working Smarter, ‘Companies don’t succeed people do’, ‘Telephone Tactics’ and ‘Customer Experience Marketing’.


I have also written several books on training and business published in several different countries, including:

  • 100 top-tips for Brilliant Customer Service
  • Brilliant Customer Service Success Handbook

    Graham Roberts-Phelps
    Graham Roberts-Phelps
  • CRM – How to turn a good business into a great one
  • Telephone Tactics’
  • Companies don’t succeed – people do!’
  • Fifty Ways to liven up your meetings’
  • Work Smarter – achieving more with less’
  • 90 Brain Teasers for Trainers’
  • Sales Games for Trainers’
  • Health & Safety Games for Trainers’
  • Customer Service Games for Trainers’

What other participants have said

“Very knowledgeable and extremely well presented and structured”
“A very intensive course and a lot of concrete tools provided.”
“A useful data, tools and insights, engaging and interesting as always.”
“Very confident in the subject, and amusing too. Made the course very interesting. A very clear good sales model to use going forward.”
“Brilliant course, really interesting and very focused to my job role & day to day work.”
“Very good…contained everything we do on a regular basis and problems we have come across…the exercises made it very interesting too.”

Graham Phelps Short Profile 2016 2a

Employed experience

  • Head of Sales Productivity for Thomson Financial
  • Sales Director Longman Education
  • Sales Manager ISC Systems
  • Sales Manager / Senior Consultant Hoskyn’s Group
  • Key Account Manager – Entre Computer Centre
  • Regional Sales Executive – Interface computers

Market Sector Focus

I have a proven track-record in delivering excellent training that makes a difference. Here are just a few clients…

  • Manufacturing: clients include Mercedes, Whirlpool, Continental Tyres, Daimler-Chrysler, Citroen, Mono Pumps, Hazlewood Foods, Daresbury Labs, Nestle, Sony, Motorola, Unilever, Weetabix, Nikon, Shell, Black & Decker & Bandag Tyres
  • Telecoms: clients include O2, BT, Nokia, Nortel, Alcatel, Vodafone, AT&T, Cable & Wireless, Atlantic Telecom and Orange (UK and India), Safricom (Kenya)
  • Pharmaceutical: clients include Pfizer, Glaxo, Boots & Unilever
  • Travel/Leisure: clients include Cosmos Group, Tinies / My family care, American Express (Travel), Thomas Cook, Petchey Group, Avro & Distant Dreams
  • IT/Technology: clients include Intel, Apple, Amadeus, Ingram Micro, Sony, IDC Semi Conductors, Motorola, Cisco, Gateway, Utilize, Network Resources, DSF, Xchanging, CSF, Sun Micro
  • Public Sector: clients include Bedford Central Council, Cambridge NHS Trust, Leeds NHS Trust, British Film Institute, Prison Service, Home Office (Library services), Local Authorities, NHS Trusts & Consignia Group
  • Retail: clients include Corney and Barrow, Whirlpool, O2, Intel, Vodafone, BT & MFI
  • Finance: clients include AIG/ Metlife, American Express, AXA Group, Barclays Bank, Thomson Financial, Reuters, Nationwide Building Society, Standard and Poor, Bank of Scotland, LIFFE & Abbey National and many others
  • Professional Services: clients include Accenture, Careertrack, Connells estate Agents, Vision IT, Law Society, Arramark & BBC Worldwide, plus many others.

Training and Consulting Style

“Internationally known as a trainer and consultant, my belief is that effective learning (and change) has to be participative and interactive – my intervention and events are built around practical examples, personalised content and case-studies.

My training style focuses not just on explaining new ideas or developing new skills, but also on motivating people to use them and develop themselves as individuals – in essence to create real change.

I believe that it is important to always achieve the right balance between style and substance, content and format. Whether a one-to-one session, training course or business planning workshop, my goal is that participants leave with many practical, proven and often original ideas, that are well implemented”.

RollOut Projects

Amadeus: Global Sales Programme

Sun Micro:  European Sales Training Programme Ingram Micro: Training of Entire Sales Call-Centre Team Gateway: International Customer Service & Sales Project American Express: Customer Service Strategy & Implementation Daimler-Chrysler: Negotiation Skills for 120 Budget Holders Prison Service: (Internal) Customer Skills for 100 Support Staff Vodafone – Many different programs over the years

O2 Ireland – Six month B2B sales development programme

AIG – several major projects over three year period.

Whirlpool: Multi-location training program for service engineers and distributors

Open University: Student registration services

Nestle: Three day management development program- Kenya

Other Clients

Other recent clients include: Xchanging, Netres, BT, Saudi Aramco, Sotherby’s Reality, AIG, Toshiba, CCTA Cambridge Consultants Ltd, Commission for the New Towns, Black & Decker, Europay, HMV (UK) Ltd, Nikon & Precision Europe, West Yorkshire NHS, Central Bedfordshire Council, Cambridgeshire NHS, Open University, IT Systems, Network Resources, Accenture, Moody’s Ratings, Marie Curie and Fresh Student Living.



More testimonials

Took away some very good ideas that I can use every day…good examples too.”

A very interesting course that was full of useful hints& tips which I will apply to my job” “Very knowledgeable”

Extremely well presented and structured”

A very intensive course and a lot of concrete tools provided.”

A useful data, tools and insights, engaging and interesting as always.”

Very confident in the subject, and amusing too. Made the course very interesting. A very clear

good sales model to use going forward.”

Brilliant course, really interesting and very focused to my job role & day to day work.” “Very good…contained everything we do on a regular basis and problems we have come

across…the exercises made it very interesting too.”

Please get in touch by completing this form or calling ​​07515 851 691.

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Graham Phelps, Business skills training, coaching and consulting.
Tel: 03301 595 093 / 07515 851 691
7 St Michaels Road, Bedford, MK40 2LY